I moved the video card to slot 4 and same result. no video out.
I will double up the power supply, and provide a external 500W power supply specifically to the video card, and let the 1000W system power supply take care of everything else.
Thanks for all the due diligence and help. The customer is glad I am updating him regularly on our efforts.
I could really use a win by tomorrow Friday. The system has been with us at the store since last Friday.